Here are some frequently asked questions

Hope these questions and its answers help you navigate and ease your queries.

Is my package shipped safely and discreetly?

Yes. We ensure that your order is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We use mailers which are secure and discreet.
All orders come with a tracking link.

What shipping method does OnlineBudSshop offer?

We offers free USPS Priority shipping on orders $249.99+. You can choose shipping option at checkout in case you need your order delivered the next day.

How soon can my order be shipped?

Orders placed Monday-Friday before 2 PM go out on the same day. Orders placed after 2 PM will be shipped the following business day.

What safety and security is offered with my order?

Your order will be handled with care and sealed properly to protect your purchase and privacy.

We offer discreet shipping with packages arriving in nondescript boxes with no markers of what is inside. Also, all products are double vacuumed sealed to ensure the package is smell proof.

There is something wrong with my order

We will work quickly to help you resolve any issues you may have.
Please provide the following details when contacting us:

  • The order number
  • The name of the defective product
  • Details outlining the issue
Once we have these details we will do our best to help you resolve the issue.

 

If you believe that you have a defective product please contact us with a picture or video that demonstrates the issue with the item within 48 hours of receiving your order so that our team can help!

Please note that we only issue refunds in the form of points (store credit). Our team may deny claims that are not supported by a video demonstrating the problem.

My tracker states the package is delivered but I don't have it
  • The postal worker delivered the package to the wrong mailbox
  • The postal worker mistakenly scanned the package as “successfully delivered,” but it will actually be delivered the next business day.

 

Shipping Carriers says:
“When our Track tool indicates that a letter or parcel was successfully delivered, it means the item arrived as addressed. Some addresses do not have deliveries directly to your door; you may need to check a second location like a mail room, front desk, or safe drop location. Also, check with everyone in the household as another member of the house may have received or retrieved the item. If a signature is shown on Track, see if it matches anyone in the household who may have signed for the item, as we deliver to the address and not to the name on the item.”
 
Note: In rare cases, a delivery scan is entered into our system before the item is delivered. If you cannot locate the item using the tips above, please allow 24 hours for updates or final delivery.
 
Shipping Carriers:
“If 24 hours have passed since the Track tool indicated the letter or parcel was delivered but the item hasn’t arrived, the sender can report the problem by starting a claim using Online Service Tickets.
 
Note: Only the sender can file a claim for non-delivery. If you are the recipient please get in touch with the sender or call the Shipping Carriers Customer Service.
Lost Orders

OnlineBudsShop assumes no responsibility for lost orders due to:

 
  • Wrong address provided by the customer (including typos or auto-correct errors)
  • Customer change of address / residence
  • Theft after delivery
  • Package being rejected upon delivery (by doorman or other)
We no longer use a return address. Packages with incomplete/ incorrect addresses (missing unit #) will be undeliverable by the Shipping Company and not returned to us. No refunds or replacements will be given for this mistake. PLEASE MAKE SURE YOU ENTER IN YOUR CORRECT ADDRESS. Contact us immediately for corrections before paying.
What happens once my payment is sent to you?

Once the payment is sent, it may take a few hours for us to receive and then

deposit the payment (during business hours). If payment is sent during non-business hours, we will accept your payment the following business day. When your payment has been received by us, we will notify you by email. And we will send you a tracking number by email once the order is ready to ship out.
 
Once payment has been deposited, your order will be processed. Please note any payments deposited after 9:00AM (PST) will be shipped out the next business day  (although we will extend this cut off time internally as far as possible). We recommend that you send payment the day before you want us to ship your package.